[Hiring] [Remote Work] [Customer Success] Director of Customer Success

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ROLE OVERVIEW

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Role: Lead and scale the enterprise Customer Success organization to drive retention, expansion, and measurable clinical and economic outcomes for enterprise customers.

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APPLY

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https://jobs.lever.co/swordhealth/5e38323d-b937-4746-b3ac-1453fbd0a365

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COMPENSATION & WORK DETAILS

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Salary: $187,810 - $295,130 USD

Pay Type: Salary + Variable + Equity

Salary Band:

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: enterprise customer lifecycle ownership, customer success strategy and operating model design, executive stakeholder management, retention and expansion leadership, team management and coaching, cross-functional partnership, customer success metrics ownership, implementation oversight, customer advocacy, playbook and process development

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QUALIFICATIONS

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Qualifications: 8+ years enterprise customer success or account management experience, customer success leadership experience, enterprise SaaS or healthcare technology background, Fortune 1000 customer management, executive-level communication, strong analytical and program management skills, adaptability in high-growth environments

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TOOLS & CLIENT

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Tools: customer success platforms, data and reporting tools, CRM

Client Type: Enterprise healthcare organizations and employers (B2B)

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Customer Success Leadership] [Enterprise Customer Success] [Healthcare SaaS] [Team Management]

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