[Hiring] [Remote Work] [Customer Success] Customer Success Manager

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ROLE OVERVIEW

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Role: Manage and grow Government customer accounts by driving SaaS adoption, retention, renewal, and strategic account expansion while ensuring contract compliance and successful service delivery.

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APPLY

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https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dcda5d87-dd88-47b5-adb3-4f1ea5346711&ccId=19000101_000001&jobId=538784

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COMPENSATION & WORK DETAILS

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Salary: $100,000.00 To $130,000.00 Annually

Pay Type: Annual Salary

Work Type: Full-time

Location: [US Only]

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KEY TASKS

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Key Tasks: Manage Government accounts, support retention and renewals, oversee onboarding and adoption, lead QBRs, coordinate service delivery and compliance requirements, support federal sales capture, develop strategic account plans, manage subcontractor relationships, track customer health metrics, contribute to customer collateral and corporate initiatives

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QUALIFICATIONS

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Qualifications: 3–4+ years customer-facing SaaS or public sector experience, Government customer support experience preferred, project management experience, knowledge of federal procurement and FAR/DFARS basics, experience with SaaS deployments, strong communication skills, strategic account planning ability, US Citizen eligible for Secret Clearance, Bachelor’s degree or equivalent experience

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TOOLS & CLIENT

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Tools: SaaS platforms, CRM systems, Federal contract lifecycle processes

Client Type: Government

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [SaaS] [Government] [Account Management] [Public Sector]

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