[Hiring] [Remote Work] [Client Success Leadership] Director, Client Success

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ROLE OVERVIEW

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Role: Strategic leader overseeing the Client Success function, ensuring measurable value realization, adoption, retention, and long-term client outcomes across enterprise healthcare SaaS accounts.

Company: IntusCare

Industry: Healthcare Technology (PACE-focused SaaS)

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APPLY

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https://jobs.ashbyhq.com/intus/6ff39a06-aeb3-4b1e-a85f-7177389ac19d

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COMPENSATION & WORK DETAILS

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Salary: $135,000 – $150,000 USD

Pay Type: Salary

Work Type: Full-Time

Location: [US Only] [Remote]

Sponsorship: Not eligible

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KEY TASKS

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Key Tasks: client success strategy development, KPI ownership, CSM team leadership, executive business reviews, adoption and retention optimization, escalation management, ROI demonstration, lifecycle playbook development, cross-functional alignment, operational process standardization

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QUALIFICATIONS

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Qualifications: 7+ years Client Success/Account Management experience (SaaS or healthcare tech), 3+ years people leadership, enterprise client management, data-driven decision making, scalable system design, strong executive communication skills

Preferred: healthcare delivery or PACE experience, risk adjustment/population health familiarity, startup or scaling company background

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TOOLS & CLIENT

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Tools: CRM platforms, CS platforms, analytics dashboards, project management systems

Client Type: Healthcare organizations (PACE programs, enterprise care delivery organizations)

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Healthcare SaaS] [Team Leadership] [Enterprise Accounts] [Operational Strategy]

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