4d • Job Offers
[Hiring] [Remote Work] [Client Success] Customer Success Manager
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ROLE OVERVIEW
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Role: Owns customer relationships end-to-end by driving platform adoption, retention, and expansion for workforce development and employer partners using an AI-powered SaaS platform.
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APPLY
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COMPENSATION & WORK DETAILS
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Salary: $80,000–$120,000 annually
Pay Type: Salary
Work Type: Full-Time
Location: [US Only]
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KEY TASKS
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Key Tasks: customer relationship management, implementation and onboarding support, platform adoption guidance, renewal and upsell identification, executive stakeholder communication, customer feedback advocacy, cross-functional collaboration
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QUALIFICATIONS
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Qualifications: customer success or consulting experience, executive-level communication skills, multi-project management, structured problem solving, presentation skills, ability to manage sensitive conversations, outcome-oriented mindset
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TOOLS & CLIENT
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Tools: [Intercom], [Slack], [Canny], [Miro], [Figma], [Canva], [Heap], [Looker]
Client Type: [Workforce Development Agencies], [Government Agencies], [Employers]
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ROLE TAGS
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Category: [Client Success]
Sub-Category: [Customer Success], [Account Management], [AI SaaS], [Workforce Tech]
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[Hiring] [Remote Work] [Client Success] Customer Success Manager
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