──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Manage midmarket SaaS customer relationships by driving onboarding, adoption, retention, and expansion through strategic planning and cross-functional collaboration. ──────────────────────── APPLY ──────────────────────── https://abnormal.ai/careers/jobs/7637301003?gh_jid=7637301003 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $119,040—$140,000 USD Pay Type: Base (bonus and RSUs eligible) Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: Serve as primary point of contact for assigned customers, lead onboarding and adoption strategies, conduct QBRs and EBRs communicating ROI, align stakeholders on success metrics, promote feature adoption and ongoing education, monitor customer health and manage escalations, collaborate with Product Engineering Support and Sales, communicate roadmap updates, develop and execute customer success plans to mitigate risks ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: 5+ years Customer Success experience in enterprise SaaS, experience managing large portfolios and executive relationships, strong communication and presentation skills, escalation management experience, proficiency with Salesforce and Jira, technical knowledge of internet technologies networking and email security, Bachelor’s degree in Computer Science Engineering or related field or equivalent experience ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: Salesforce, Jira Client Type: MidMarket SaaS Customers (Email Security / Cybersecurity) ──────────────────────── ROLE TAGS ──────────────────────── Category: [Customer Success] Sub-Category: [SaaS] [Cybersecurity] [MidMarket Accounts] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search:

Customer Success Manager, MidMarket Southwest Salary: $119,040 – $140,000 Location: Remote (USA) Company Name: Abnormal AI Role: Lead onboarding, adoption