──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Support Customer Service operations by leading training initiatives, monitoring performance trends, and partnering with Revenue Cycle teams to improve processes, compliance, and operational outcomes. ──────────────────────── APPLY ──────────────────────── https://ensemblehp.wd5.myworkdayjobs.com/ensemblehealthpartnerscareers/job/Remote---Nationwide/Customer-Service-Operations-Specialist_R042201/apply ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $18.65 - $25.00 per hour Pay Type: Hourly Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: Deliver new hire and ongoing training, design and maintain training materials and SOPs, monitor call quality and onboarding progress, evaluate training effectiveness, provide operational floor support, identify performance trends and improvement opportunities, support system and client implementations, collaborate with Revenue Cycle teams, advise on IT and data-driven improvements ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: Bachelor’s degree or equivalent experience, 1-3 years experience in customer service or revenue cycle operations, knowledge of Revenue Cycle processes, strong analytical and problem-solving skills, ability to support multiple clients, SMART certification preferred ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: Revenue cycle management systems, Call monitoring tools, Training documentation platforms Client Type: Hospitals and healthcare systems ──────────────────────── ROLE TAGS ──────────────────────── Category: [Operations & Project Management] Sub-Category: [Customer Service Operations] [Revenue Cycle] [Training & Development]