──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Partner with Sales and cross-functional teams to optimize Salesforce processes, build automations, maintain data integrity, and deliver actionable insights that improve sales efficiency and decision-making. ──────────────────────── APPLY ──────────────────────── https://relx.wd3.myworkdayjobs.com/ElsevierJobs/job/Remote---USA---Nationwide/CRM-Analyst_R109077/apply ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $59,200 – $98,600 (U.S. base range; geographic differentials apply) Pay Type: Salary Salary Band: Mid-Level Work Type: Full-Time Location: [USA Only – EST or CST Required] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: Gather and analyze Salesforce requirements, Configure custom objects fields layouts and security, Build automations using Flows validation rules and approvals, Maintain dashboards and reports for sales insights, Ensure Salesforce data quality and integrity, Troubleshoot CRM issues and support users, Manage Jira-based deployments with Copado and UAT, Document processes and system configurations ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: Salesforce Administrator Certification, 3+ years CRM or Sales Operations experience preferred, Hands-on Salesforce automation experience, Intermediate Excel skills (PivotTables VLOOKUP/XLOOKUP), Strong analytical and communication skills, Experience in Agile environments with Jira preferred ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: Salesforce, Salesforce Flows, Jira, Copado, Microsoft Excel, Tableau (Preferred) Client Type: Healthcare Information & Analytics Company ──────────────────────── ROLE TAGS ──────────────────────── Category: [Data & Analytics] Sub-Category: [CRM] [Salesforce Administration] [Sales Operations] [Business Intelligence]