2 totaled cars in less than 20 days
Every reservation is a new learning experience. I went a full year in the business and only ever had a few minor claims that I always resolved directly with the guests. Back on April 7th I had a BMW out on a trip that was used in a crime ridden weekend, including multiple shootings. That car was wrecked and abandoned, later recovered by police with the help of my tracker. It has over $20k worth of damage and I’m pretty sure Turo will end up making it a total loss. This was my first major incident and every step of the process was a learning experience. Fast forward to a few hours ago. This one was my Charger. Guest was hit by someone who ran a red light. I’ve only seen a short video of the car so far that the guest sent me. Major damage to read, driver side and front, as well as airbags deployed. So I’m 99% sure this one will end up being totaled as well. The first one had my mind racing from the second I knew about it. I had no idea how the process worked, what to say, what to submit, really anything. But I worked through it one step at a time, still staying patient with Turo’s claim team (so sloooowwwww). I honestly don’t expect to have that one finished up for weeks if not months. This one today was just like riding a bike lol. Experience really is the best teacher in life. I really don’t have a moral to this story other than even when shit seems to be hitting the fan, stay the course and take it step by step. Downside is I had just built the fleet up to 10 which is right where I wanted to be by the end of Q1. 12 was the goal by end of Q2. I’ll still be looking to purchase 2 more over the next couple months but my growth timeline will take a minor hit until the pay days come in from the 2 wrecks. For anyone else in here who’s had to experience these types of situations, do you have any words of advice or things I should be aware of as the claims process continues?