💻 How I Used AI To Handle a Guest Complaint & Airbnb Claims 🫠
Running an Airbnb or Rent-to-Rent business isn’t all glamour and passive income. Sometimes, you’ll wake up to a guest demanding a full refund, even after they’ve stayed the entire weekend, checked out, and had zero issues during their stay. That’s exactly what happened to me this week 😅 But instead of stressing or spending hours drafting a response… I used AI to do the heavy lifting. 🧠 I fed the entire Airbnb chat log, complaint details, and screenshots into ChatGPT, Gemini, and Grok. Within minutes, each AI produced professional, evidence-based drafts defending my case, referencing timestamps, host responses, and Airbnb policy wording. Here’s what happened next: ✅ The AI helped me build a structured case for the Resolution Centre ✅ It highlighted every message that proved I’d responded quickly and solved each issue ✅ It generated a bulletproof, polite, and professional defence — saving me hours of stress ✅ It made me look like I had a full legal team behind me 😎 🧩 Why this matters for YOU If you manage multiple Airbnbs or short lets, guest disputes will happen, late check-ins, hot water issues, cleaning complaints, you name it. But here’s the truth: You don’t need to panic, over-explain, or write emotional essays at 1 am, you just need data, evidence, screenshots and AI to put it together clearly. 🦾 Tools I used - ChatGPT – to structure the full Airbnb response professionally - Gemini (Google) – to summarise timelines and highlight evidence - Grok (X) – to get a sharp, confident tone for the host’s public messages I mix a combination from each AI, then choose the best suited response. See images attached, do you use AI in your business?