💻 How I Used AI To Handle a Guest Complaint & Airbnb Claims 🫠

Running an Airbnb or Rent-to-Rent business isn’t all glamour and passive income.

Sometimes, you’ll wake up to a guest demanding a full refund, even after they’ve stayed the entire weekend, checked out, and had zero issues during their stay.

That’s exactly what happened to me this week 😅

But instead of stressing or spending hours drafting a response…

I used AI to do the heavy lifting.

🧠 I fed the entire Airbnb chat log, complaint details, and screenshots into ChatGPT, Gemini, and Grok.

Within minutes, each AI produced professional, evidence-based drafts defending my case, referencing timestamps, host responses, and Airbnb policy wording.

Here’s what happened next:

✅ The AI helped me build a structured case for the Resolution Centre

✅ It highlighted every message that proved I’d responded quickly and solved each issue

✅ It generated a bulletproof, polite, and professional defence — saving me hours of stress

✅ It made me look like I had a full legal team behind me 😎

🧩 Why this matters for YOU

If you manage multiple Airbnbs or short lets, guest disputes will happen, late check-ins, hot water issues, cleaning complaints, you name it. But here’s the truth:

You don’t need to panic, over-explain, or write emotional essays at 1 am, you just need data, evidence, screenshots and AI to put it together clearly.

🦾 Tools I used