You’re on shift in a supported living service. It’s 8pm and time for evening medication.
One of the people you support, who usually takes their medication without issue, suddenly refuses. They say:
“I’m not taking that tonight. I don’t need it.”
They appear calm but firm. No obvious signs of distress. The medication is prescribed and documented as essential.
What would you do next?
- Do you try again?
- Do you document and leave it?
- Do you escalate?
- Do you explore capacity in that moment?
How would you handle this professionally while respecting rights and keeping everyone safe?