It’s been a while since I’ve posted here. Aside from the holidays, I have spent the last 30 days in full business recovery mode following a disastrous workspace migration in ChatGPT on November 30th. I didn’t want to come back until I had something positive to report. Over the summer, before joining the AI Advantage I launched my startup using a ChatGPT Plus account tied to my personal email. As a (now) professional founder, I eventually realized it was necessary to separate my personal data from my business for IP protection, liability, and future HIPAA compliance with the app I’m building. When I started my ChatGPT account I hadn’t even thought about starting a company yet. Everything was mixed up. All my personal topics and my business building topics were in one account. Which is not a good thing. I knew enough to upgrade to a ChatGPT plus account when I started iterating business ideas, because I did not want them being trained on any of open AI models. I did everything by the book. I followed the documentation and even used ChatGPT to build a migration checklist. What happened next took my business out at the knees. ChatGPT wiped out every last bit of my data. Their support was nonexistent—no apology, no refund, and no path to recovery. $632.00 spent for a two year Business Workspace and nothing to show for it, everything gone. While my "founder discipline" meant I had backed up my core IP and design docs locally, I lost months of context and chat logs that served as the backbone of my cognitive scaffolding system. It was a disaster of epic proportions. I’ll admit it: I cried. Sobbed actually. I’m normally not a crier, but I had worked so damn hard for several months building something that I know is going to help people. I refused to let it be the end. I have spent December reconstituting my operations from the ground up, but I didn't go back to what broke. After learning that this has happened to dozens, if not hundreds of other founders and businesses, I migrated my entire company to Google Business Workspace (Enterprise Standard) and Gemini. The difference in professional stability and support has been night and day. Because of this move, I’ve recovered enough momentum to stay on track for our first product launch this January.

Does anyone know how to get in touch with AI Advantage? There’s no contact page on their site that I can find. I’m trying to query an unexpected charge but can’t access my account. I don’t even remember signing up. Requested a password reset but the email never arrived, even after checking spam. Not happy with how difficult they’ve made it to find a solution.