I'm about 6 months in running my own IT services shop, got maybe 8 clients paying anywhere from $300 to $1,200/month on support agreements, and I'm trying to figure out whether to commit to a full RMM/PSA stack now or keep patching things together with cheaper tools until I hit a revenue number that justifies it. Right now I'm using Atera for the RMM side which is fine, but the PSA functionality feels pretty thin and I keep kicking myself every time I lose an hour chasing a ticket that fell through the cracks. The quotes I've seen for ConnectWise or Autotask are not small, and honestly I don't know if that's a month-12 problem or a month-6 problem for a one-person shop still figuring out sales.

I'm about 6 months into running my own MSP full-time, sitting at around 3 small business clients and maybe 40 endpoints total. I keep going back and forth on whether to commit to something like NinjaRMM or just stay on the free tier of something lighter until I hit a real threshold - the per-endpoint cost starts to hurt when your MRR is still inconsistent. Honestly not sure if I'm overthinking the tooling decision when I should just be focused on getting the next client signed, but it also feels dumb to onboard someone onto a stack I'm going to rip out in 6 months. Anyone been through this early stage and have a take on when the cost actually makes sense?

I'm a therapist trying to launch an online practice in LA and I just installed Google Analytics on my website (which I also built myself for the first time, which was its own nightmare) and I genuinely have no idea what I'm looking at. Like there are numbers everywhere but I don't know if 12 visitors in a week is terrible or fine or what I'm even supposed to do with that information. I've been watching YouTube tutorials for about two weeks now and I still can't figure out what I should actually be tracking versus what's just noise. Bonus question if anyone has thoughts - I set a $10/day budget on Google Ads last Monday and so far I have zero inquiries, so I'm starting to wonder if I'm doing something wrong or if that's just how slow this is supposed to start.

I left my corporate network engineering job about 4 months ago to run my own IT services business full-time and I have maybe 6 clients paying me right now, which covers rent but barely. The part I keep going back and forth on is the tooling - I'm running ConnectWise for ticketing and it feels like overkill for where I'm at, but I also don't want to rip it out in 12 months when I've got 30 clients and realize I should've started with something that scales. Honestly the bigger issue is I have no idea what a realistic sales motion looks like for a one-person MSP - I'm good at the technical work, not so good at sitting in front of a business owner and closing a $1,500/month contract. Curious how other people in the early stages handled the gap between 'I can do the work' and 'I actually know how to sell this.'

I'm a therapist trying to launch an online practice in LA and I just set up my website last week using Squarespace, which honestly took me about 15 hours and still doesn't look the way I want it to. Someone told me to connect Google Analytics and I did it, but when I open the dashboard I genuinely have no idea what I'm looking at. Like there are numbers everywhere and I don't know if they're good numbers or bad numbers or what I'm even supposed to do with them. I'm not launching officially until March 1st and I don't want to waste money on ads before I understand at least the basics of whether anyone is actually finding my site.