2d • Technology
how are other MSPs handling their software stack when starting out?
I'm about 6 months in running my own IT services shop, got maybe 8 clients paying anywhere from $300 to $1,200/month on support agreements, and I'm trying to figure out whether to commit to a full RMM/PSA stack now or keep patching things together with cheaper tools until I hit a revenue number that justifies it. Right now I'm using Atera for the RMM side which is fine, but the PSA functionality feels pretty thin and I keep kicking myself every time I lose an hour chasing a ticket that fell through the cracks. The quotes I've seen for ConnectWise or Autotask are not small, and honestly I don't know if that's a month-12 problem or a month-6 problem for a one-person shop still figuring out sales.
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how are other MSPs handling their software stack when starting out?
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