Frustration with companies who provide only bots for customer services.

My wifi became unreliable and, for almost a month I sent emails to the help desk and was ignored. Eventually I wrote and told them I was cancelling my contract and to come and collect their faulty equipment at no charge to me.

They offered no solution and demanded ~US$250 to collect the equipment.

I said no and offered to take it up with the Consumer Rights Organisation here. They still ignored me. Anxiety began as I imagined extra fees being added as it dragged on.

So I searched for an actual phone number and found one. I asked the Manager to call me. She did, and within 2 minutes everything was explained and sorted out much to my satisfaction. She indicated that dealing with people in the tech dept was always difficult.

So, no more bots and emails or help desks. Get the manager on the phone and save yourself a lot of worrying. 😊

Please comment if you have had experiences like the above, and how you dealt with it. We can learn from one another.

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