Tips For When Your Bride Doesn’t Love Her Trial😅

Sometimes a bride comes into her trial convinced she knows exactly what she wants! For example, she thinks she wants her hair up and during the appointment we’ll try two or three different updos. But by the end she realizes maybe she actually wants it down. Or she just isn’t loving it the way she thought she would.

Most of the time I can tell when a bride isn’t loving what’s happening even if she’s being super nice about it. When I sense that I always try to address it right then by saying something like,

“I feel like you’re not totally loving these. Is it that it’s up? Tell me what you’re feeling! You’re not going to hurt my feelings. Let’s figure it out!!”

I make it very clear that I want honest feedback. I will say something like,

“I promise you won’t hurt my feelings. This is your wedding day I want you to absolutely love your hair!!”

Creating that safe space is huge. A lot of brides don’t want to seem picky or rude, so they’ll hold back unless you invite them to be honest.

This is also exactly why I always recommend that my brides try one up and one down at their trial, even if they’re pretty sure what they want. Seeing both on themselves is often what helps them truly decide.

That said some brides are adamant. They’ll say, “With my dress I KNOW I don’t want it up” or “I’m 100 percent sure I want it up”. In those cases we may spend the entire trial creating two or three different versions of that same category all up or all down.

And that’s usually when this situation happens.

They’ll leave realizing it’s not necessarily that the styles were bad, it’s that what they thought they wanted isn’t actually what feels best on them. Or maybe they thought they wanted a super slick back look but what they’re really craving is something softer with more texture. Or they thought they wanted very polished but they actually want more lived in and romantic.

If we’re running out of time in the appointment and we can’t fully pivot I always reassure them and offer a second trial

“It’s really not a big deal to do a second trial. A lot of my brides end up needing two especially when they’re torn between up and down!”

Their first trial is included in my package so that’s covered. If they want to do a second one I explain my pricing and then I usually say,

“Let’s go ahead and do 20% percent off your second trial so we can really dial this in and make sure you love it!”

I price my trials high enough that I can offer that 20% off when needed. It makes the bride feel taken care of, valued, and supported! All while I’m still being paid fairly for my time. More importantly it builds trust and shows them I’m truly invested in getting their hair perfect.

I never take it personally. Most of the time it’s not about my skill, it’s just that the bride thought she wanted one thing and seeing it on herself helped her realize she actually wants something else.

And if it truly is that I had an off day or I’m not loving my work, then you better believe I’m giving her that second trial for free and being real with her about it.

I’ll say something like,

“Hey, I want to be really honest with you. I’m not loving how I’m executing this style today, and that’s on me not you. I think we may need to add some extensions and I also want to take a little more time to map out exactly how I want to structure this look. It’s totally doable and I know we can absolutely nail it, but I’d really love to bring you back in for another appointment so I can prep more and give you my very best.

Of course, I would do your second trial for free since this is on me. I just want to make sure we get this perfect so you feel 100% confident for your wedding day.”

That kind of honesty goes a long way with brides and builds even more trust.

My job is to guide her adjust expectations and help her land on the style that makes her feel her absolute best.

What do you guys like to do?!

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