Grateful · Rozenberg Group

9d • WINS

Grateful

I sat down to check my email a few minutes ago and opened what I have been working towards over the past couple years. You all were the first people I thought of when I felt the joy of this win. I knew this day would come, but it's still thrilling. Thank you Steve and Tony for all the sales coaching over the past few months. Steve - you telling us to leave something behind when we meet with clients is one of the key things that pushed this deal through. I had the thought to take the Plaud notes, format them for a client email, and send them to her with the purpose of communicating that I understand what she wants and give her the opportunity to revisit what we discussed. Since she asked, I walked her through how the financing works. This is the email she is responding to.

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