Project:Sainsbury’s Product Feedback & Incident Management App

As a Salesforce Platform App Builder, I designed a custom app to streamline how Sainsbury’s handles customer complaints and product incidents across Customer Service, Food Safety, and Store Management departments.

🛠️ What I Built:

A custom object: Product Incident Report
Configured Dynamic Forms to show only relevant fields per department
Added Dynamic Actions (e.g., escalate button appears only if Urgent = TRUE)
Implemented field-level & record-level security so users only see what they’re supposed to
Built a Lightning App Page workspace for logging and managing reports
Set up Sharing Rules by Store Location
Added a “Requires Follow-Up” field + List View for Store Managers

🎯 The result: A secure, user-friendly app that improves visibility, speeds up escalation, and reduces errors across teams.

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