28d • General discussion
This closing mistake delayed funding… who’s at fault?
We had a closing where the signer needed to sign in two different capacities:
✔️ As President of a company
✔️ And also in a personal capacity
The notary completed the signing…but only captured the signature as President.
The personal signature?Missed.
The documents had to be corrected.
Now here’s where it gets interesting…
At The Closing Signing Service, we also reviewed the documents and we didn’t catch it
either ;(
When we reached out to the notary to fix it,they agreed to go back, but requested an additional fee.
💡 Here’s the lesson:
Closings are not just about “getting signatures.”They’re about understanding how and in what capacity those signatures are required.
This is where true professionalism shows.
✔️ Notaries must be detail-oriented
✔️ Signing services must have strong quality control
✔️ The priority should always be protecting the client experience
Now I want to hear from you 👇
Who do you believe is responsible in this situation?
And be honest…
If you were the notary, would you charge an additional fee to go back and fix it?
✔️ Yes✔️ No✔️ Depends
At the end of the day, this is exactly why I’m so passionate about training notaries…because the better they perform, the better we serve our clients.
And of course, we got it resolved, the documents were corrected, and the transaction successfully funded 💪
The notary for missing the second signature
The signing service for not catching it during review
Both share responsibility
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This closing mistake delayed funding… who’s at fault?
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