13h • General discussion
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We had a signing where the title company requested a change in location
We understand, that can be frustrating.
But here’s what happened:
❌ The notary replied directly to the client
❌ The tone was not professional
❌ And we weren’t given the chance to step in and handle it
The reality is:
👉 We were already working on a solution
👉 We would have adjusted compensation due to the change
But the response was immediate, and it escalated the situation
Important reminder:
If something changes or doesn’t feel right, always go through the signing service first
👉 We’re the ones who communicate with title
👉 We’re here to support you
👉 And we help protect those relationships
And just as important, how we communicate matters
👉 How would you have handled this situation? 👀
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