I need some help with call routing logic inside GHL.

I’m working with a client who owns multiple businesses, including a towing company. I set up a Voice AI agent so when calls come in, the AI asks which company they’re looking for. Based on their response, it either transfers the call to the correct department or gathers information.

For the towing company specifically, the AI transfers the call directly to the driver’s phone number.

The issue: sometimes the driver doesn’t answer. He asked if we can set it up so that if the call isn’t answered after about three rings, it automatically forwards to a second number.

Is this possible inside GHL?

If anyone has set up multi-step call forwarding like this, I’d appreciate the guidance.

2 comments

CEO Lab (Marketer Skool)

skool.com/marketers

Whether you call it HighLevel, GoHighLevel, or GHL, this is THE #1 Kick-A$$ Community for Marketers who are done building mediocre Agencies or SaaS ++

🔥 Upgrade to Premium 🔥

Jeff Lopez Facebook

30 Day GHL Trial Link

Leaderboard (30-day)