The entrepreneur has three customers, every decision must be made, considering the impact upon all three. Your internal customer, your external customer, and your terminal customer. - who is your ideal internal customer (employee)? - Who is you idea external customer (paying customers)? - Who are you building this business for?

Ok, so yesterday I talked about debriefing. Today let’s talk about briefings. Whenever we as leaders give our team a task, we must set clear expectations. Let me remind you that any failure of a team member rest first on the shoulder of the leader, but how often do our people not even know what the task, day, month or even annual goal even is. I believe that most of our people want to be part of a winning team, but it’s up to you to define winning!!!

One of the things that I believe that we as leaders failed to adequately do is debrief our team at the end of every mission. When I was working in North Carolina after hurricane Helene, I wound up tied to a group of ex-special forces operators. We executed a variety of missions, everything from aerial support with helicopters, all the way to medical support, tree removal, road building, cadaver dogs, water treatment and beyond. Every single mission we were debriefed. The debrief followed the same outline every single time no matter what the mission was. - what did we F’n kill? - What did we F up - What did we learn/how will we improve next time? Every single time the leadership debriefing us would celebrate our wins, I mean, like make a really big deal about them! But every single time they would hold us accountable for what we did not do right, not usually an abusive manner, but in a manner making clear the expectation that we didn’t mess that up again. Then we would talk about what we learned. These debriefs rarely ever took more than 15 minutes. I don’t believe that we need to deliver these things, but those of you with employees need to learn how to debrief your team so that they know the expectations both positive and negative.. DO NOT avoid the hard conversation conversations!

Daniel and the lions Den Noah and the flood The three Hebrew princes in the fiery furnace Joseph and slavery And more Show me one Biblical example where God delivers from the hard things. No, He delivers through the hard things! But, He does deliver! Are there hard things you’ve been avoiding? Time to move through them!

What is one thing you intend to achieve this week…hell or high water!