2h (edited) • Notes 📝
What is an AI Customer Service Agent? 🤖
An AI Customer Service Agent is a smart system that automatically replies to customer messages 24/7, without human involvement.
What it can do:
- Answer frequently asked questions
- Provide product or service information
- Guide customers step-by-step
- Reply instantly, even at night
- Reduce response time and workload
Where it can be used:
- Facebook & Instagram messages
- WhatsApp business
- Websites & online stores
- Service-based businesses
Why businesses use it:
- Customers get quick replies
- No need to stay online all day
- Better customer experience
- Saves time and effort
AI agents work based on pre-trained instructions, flows, and knowledge, and can be improved over time with better data.
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What is an AI Customer Service Agent? 🤖
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