Team Leader Experience (TLX) Certification through Skool.com!

Here is how you can earn a Certification in Team Leader management, aimed at both aspiring and new Team Leaders, however this is applicable if you have been in a TL role with no instruction or ongoing professional development. This course will make you a confident TL, able to step in and perform at a high standard on Day 1. This is not fluff, this is a practical and tactical 6 Module course that has activities you can take back to your TL job immediately.

🎯 THE TLX CERTIFICATION PATH

Level 1 — TLX Foundations: Why You're Here Free with community membership Your starting point. Understand why BPOs exist, what a Team Leader is really responsible for, and how to take control of your time with the WILO and DILO frameworks. ✅ Complete the MC1 knowledge check on the ILC to unlock Level 2 👉 www.impactifyleaders.com

⭐ LEVELS 2–5 ARE AVAILABLE EXCLUSIVELY TO PREMIUM MEMBERS

Level 1 gives you the foundation. Premium takes you all the way to certified.

Here is what upgrading unlocks:

Level 2 — TLX People: Coach Like a Pro The hardest part of being a Team Leader is managing people. This level gives you the tools to coach high performers, develop struggling agents, and have the conversations most leaders avoid. ✅ Complete the MC2 knowledge check to unlock Level 3

Level 3 — TLX Performance: Own Your Numbers Data is not your enemy — it is your ally. Learn how to understand your metrics, use them to lead your team, and build feedback loops that actually improve performance. ✅ Complete the MC3 knowledge check to unlock Level 4

Level 4 — TLX Operations: Run the Room Master the working relationships that make or break a team leader — QA, WFM, HR, and your client. Learn how to manage absence, handle outliers, and communicate in a way that builds trust at every level. ✅ Complete the MC4 knowledge check to unlock Level 5

Level 5 — TLX Leadership: Become the Leader The final level. The deepest work. Top leadership skills, accountability culture, self-assessment, and skip-level feedback. This is where you stop managing and start leading. ✅ Complete MC5 to earn your TLX Completion Certificate

🎓 WHAT PREMIUM MEMBERSHIP INCLUDES — BEYOND THE CERTIFICATION

Premium is not just Levels 2–5. It is the full Impactify Leadership Community experience:

— Full access to all five TLX certification levels

— Advanced tools, templates, and frameworks in the ILC Repository

— Wednesday Coffee Date

— weekly Ask Me Anything sessions with David Wilson

— Priority access to Town Hall events and private cohort sessions

— Monthly small group coaching sessions with David

— Early access to new content and certification paths as they launch

— A faster path to the Impactify Talent Directory

— where verified BPO employers are looking for certified leaders like you

More learning. More tools. More face time with David. More doors.