The complete practical roadmap for new team leaders. Five modules covering the fundamentals of leadership, managing people, mastering team performance, day-to-day operations, and beginning your leadership journey. Built from 25 years leading large support teams at DoorDash, Uber, and Capital One. Complete all five modules and earn your ImpactifyU Level I certification.

REQUIRED COURSE: Mini Course 1 gives you the foundation every Team Leader needs — why operations teams exist, what your role means, and how to structure your time so you show up prepared every single day. Through 4 short lessons, you'll understand the BPO-client-customer relationship, the expectations placed on you from every direction, and two planning frameworks, the WILO and DILO - that Team Leaders use to run their week and their day. Complete the knowledge check to unlock Mini Course 2.