Oct '25 • High Level Updates
Missed Call Text Back Automation in GoHighLevel
Hey GHL fam! 👋 Missed calls = lost leads? Not with Missed Call Text Back automation! Here’s a short, actionable guide to set it up in GoHighLevel. Let’s do this!
Step 1: Create Workflow Dashboard > Automations > Workflows > + Create Workflow. Name it “Missed Call Follow-Up”. Trigger: Inbound Call. Hit Create.
Step 2: Set Missed Call Trigger In trigger settings:
- Choose Call Status: Missed.
- Optional: Filter by number/campaign.
- Enable Run Once Per Contact to avoid repeat texts. Test with a dummy call.
Step 3: Add SMS Action Drag Send SMS from sidebar. Write a short message:
- E.g., “Hi {{contact.first_name}}, missed your call! Reply or call back for [offer].”
- Use merge fields for personalization.
- Keep it <160 chars, add “Reply STOP to opt-out.”
Step 4: Configure & Test
- From Number: Pick a GHL-registered number (Settings > Phone Numbers).
- Delay: Wait 1-2 mins for natural feel.
- Test: Simulate a missed call, check SMS delivery in Conversations tab.
- Publish: Go live, monitor in Analytics > Workflows.
Step 5: Avoid Pitfalls
- Don’t skip delay – instant texts feel robotic.
- Keep texts short and compliant (opt-out).
- Save as template for reuse.
- Track replies, tweak if low response.
Done! Your missed calls now spark leads. What’s your favorite GHL automation?
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Missed Call Text Back Automation in GoHighLevel
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