If your AI bot feels inconsistent, this update matters.
GHL just rolled out Conversation AI Settings, and it gives you real control over how your bot responds in Auto-Pilot mode. You can now choose how detailed replies should be. Concise. Balanced. Or Detailed.
That might sound small. It is not.
Short replies keep early conversations moving. When a lead asks about pricing or availability, they want clarity. Not a wall of text. On the other hand, consultative industries often need more depth to build trust. Now you can match the reply length to the moment.
Before this update, you had to control response length inside your prompt. That worked, but it was messy. One wrong instruction, and your bot would either ramble or barely answer the question.
Conversation AI Settings fix that by adding a system-level guide for response depth. You set it once at the bot level. The AI follows that structure during conversations.
For agencies and SaaS resellers, this means cleaner automation. You can adjust response style by industry without rebuilding your entire system. Roofing can stay concise. Coaching can go detailed. Most businesses will run well with Balanced.
It takes less than five minutes to configure.
Log in. Open Conversation AI. Toggle the setting. Choose your style. Save.
Small change. Better engagement. More predictable AI behavior.
That is how automation should feel.