New Inbound DND Automation Update 🚫📲

Big news for agencies battling spam: GoHighLevel now lets you automate Do Not Disturb (DND) settings for inbound communication inside workflows. That means you can finally stop junk calls and texts before they create fake contacts or trigger unnecessary follow-ups.

Here’s the problem this solves: Inbound spam was slipping through the cracks. Your outbound automations were tight—but inbound messages? They were cluttering your CRM, inflating your Smart Lists, and triggering workflows that shouldn’t run. Not anymore.

With this update, you can now set the DND direction to “Inbound” on both:

The Contact DND trigger
The Enable/Disable DND action

It works across all inbound channels—calls and SMS included.

This lets you build workflows that automatically block bad contacts before they start causing chaos. Use it to:

Tag suspicious numbers
Skip workflows for unknown contacts
Notify your team of potential spam
Keep your reporting clean and your lists high-quality

Plus, your existing workflows stay untouched. Everything defaults to outbound, so nothing breaks.

For agencies running ads, managing leads at scale, or just tired of cleaning up messes caused by spam—this is a must-use update. 🧹

Want to see how it works (with pro tips)?Check out the full blog post here 👉 Here!

Let us know in the comments if you’ve started using it and how it’s helping your workflows!

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