Call Dispositions Now Trigger Workflows

🚨 New update inside GoHighLevel: You can now trigger workflows based on what actually happened on a sales call.

Introducing Call Dispositions — a new way to set and act on call outcomes in real-time.

Until now, your call-based automations were stuck with system-generated statuses like “answered” or “no answer.” Those don’t tell you anything about the actual result of the conversation.

Now? After each call, your team can manually select a disposition like:

Follow Up
Not Interested
Requested Appointment

And that selection can instantly fire off:

Follow-up messages
Task creation
Power Dialer re-enqueue
Tagging and campaign logic

Here’s why this matters:

✅ Speeds up post-call wrap-up

✅ Eliminates manual tagging and delays

✅ Boosts appointment rates with better follow-up

✅ Gives you real data on how calls are ending

Admins can set up to 10 custom dispositions per sub-account, and they can now be used in Workflow triggers under Call Details. Reporting filters for this are coming soon too.

This update is perfect for:📞 Sales teams using Power Dialer📲 Cold calling campaigns📅 Agencies booking appointments via phone

Setup takes just a few minutes—and can save hours in manual follow-up each week.

💥 Pro Tip: Don’t delete a disposition before updating your workflows—it’ll break the triggers.

This one’s a must if your team lives in the dialer. Ready to close calls faster and automate smarter? Full Post Here!

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