Tuesday Training: How to be Customer Centric
Tonight we focused on a simple but powerful shift:
👉 It’s not about YOU…
👉 It’s about the CUSTOMER
When your message speaks directly to someone’s problem, they listen… and they respond.
💡 WHAT WE COVERED
🔹 Customer-Centric Thinking
  • Speak to their problem, not your opportunity
  • Make them feel understood
  • Focus on their outcome
🔹 The ONE Thing
  • ONE target audience
  • ONE clear message
  • ONE simple CTA
👉 Clarity = responses
🔹 Message Framework
  • Call out (who it’s for)
  • Hook (grab attention)
  • Message (3–5 lines: educate, relate, or story)
  • CTA (clear next step)
🚀 YOUR ACTION THIS WEEK
👉 Choose ONE audience
👉 Create 4 posts (a day, Jab Jab Jab, Right Hook) using the framework
👉 Start 5 conversations daily
👉 Follow up
Highlight of the evening:
🔹 Frank Kern
Frank Kern is one of the top direct response marketers in the world. He built multi-million dollar businesses by simplifying one thing…
Enter the conversation already happening in the customer’s mind.
👉 Top Tip:
“Your customer is already thinking:
  • I need more income
  • I feel stuck
  • I don’t know where to start
🔥 FINAL REMINDER
👉 Speak to ONE person clearly — and your business will grow.
For those who attended tonight:
Share the ONE THING that stood out for you from this session....
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9 comments
Ciska Swanepoel
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Tuesday Training: How to be Customer Centric
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