One of the fastest ways to lose profit in the rental car business is by ignoring tolls.
Every toll should be tracked and charged back to the renter. If you wait too long, receipts get lost, balances pile up, and you’re left paying for miles you didn’t drive.
Create a system from day one:
- Track every vehicle.
- Check toll activity after each rental.
- Invoice the renter immediately.
- Keep documentation for every charge.
This is one of those small habits that protects your cash flow. A few dollars here and there doesn’t seem like much—until you multiply it across dozens of rentals over the course of a year.