Renter Onboarding Script (SOP) ✅📝
1. First Response“Yeah it’s available. Are you interested? Send your number and email to get started and my team will follow up with availability.” Optional qualifier:“Are you using it for Uber, DoorDash, etc. or personal use?” 2. Capture Lead (VERY IMPORTANT)Add to Google Sheets: - Name - Phone number - Email - Reason for use (This is how you build your book of business) 3. Pre-QualifyBefore moving forward, confirm: - Valid driver’s license (21+) - Good driving record (no major violations) - If rideshare: earning ~$700–$1,000+/week 4. Background CheckLet them know:“I’ll be running a quick background check before moving forward.” (Use Intelius or similar) 5. Present Offer“We have [vehicle] available.Unlimited miles, no deposit, insurance included.Price is $___ per week.” 6. Lock Them InIf they’re ready: - Send pickup/drop-off details - Confirm payment - Schedule pickup 7. Follow-Up SystemIf they don’t book: - Keep them in your spreadsheet - Follow up later when availability opens Goal:Always collect info, always build your list, always follow up.That’s how you stay booked and scale.