In the heat of the moment, try this...
When emotions rise, try this sequence:
  1. Pause (even 2 seconds matters)
  2. Lower your voice
  3. Validate the feeling
  4. Offer reassurance
Example:
“That sounds scary. I’m right here with you.”
Simple doesn’t mean easy.
But simple gives you something to return to.
What situations feel hardest to stay calm in?
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3 comments
Robin Helm
4
In the heat of the moment, try this...
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