Hi there, and welcome! I’m Lesley (aka Pagan) — founder of CX by Pagan. After 20+ years in customer service and 6 years leading and training teams, I built this community to help businesses create customer experiences that keep clients coming back. This is your space to: ✨ Learn how to improve tone, communication, and consistency. ✨ Ask questions about customer service challenges. ✨ Share wins, tips, and even struggles (we all learn together). ✨ Access free resources, trainings, and upcoming events. 🚀 How to Get Started 1. Introduce yourself! → Post in the community thread: Who are you, what industry are you in, and what’s your biggest CX challenge right now? 2. Check out the Free Resources. → You’ll find the [Service Tone Quiz/Guide] in the resources section. 3. Join the conversation. → Reply to posts, ask questions, and share insights. ✅ Community Guidelines - Be respectful — we’re here to support, not criticize. - Share generously, but no spam/self-promo. - Keep it practical — tips, questions, stories that others can learn from. 💡 What’s Next? I’ll be posting weekly CX Quick Tips and running live Q&A sessions. Keep an eye on the Events tab so you don’t miss out. And when you’re ready to dive deeper, explore the courses tab to access structured training and coaching opportunities. 👉 Your turn: Drop a quick hello below and let us know what brought you here!