Aug 25 • General discussion
👋 Welcome to The Service Tone Hub!
Hi there, and welcome! I’m Lesley (aka Pagan) — founder of CX by Pagan. After 20+ years in customer service and 6 years leading and training teams, I built this community to help businesses create customer experiences that keep clients coming back.
This is your space to:
✨ Learn how to improve tone, communication, and consistency.
✨ Ask questions about customer service challenges.
✨ Share wins, tips, and even struggles (we all learn together).
✨ Access free resources, trainings, and upcoming events.
🚀 How to Get Started
- Introduce yourself! → Post in the community thread: Who are you, what industry are you in, and what’s your biggest CX challenge right now?
- Check out the Free Resources. → You’ll find the [Service Tone Quiz/Guide] in the resources section.
- Join the conversation. → Reply to posts, ask questions, and share insights.
✅ Community Guidelines
- Be respectful — we’re here to support, not criticize.
- Share generously, but no spam/self-promo.
- Keep it practical — tips, questions, stories that others can learn from.
💡 What’s Next?
I’ll be posting weekly CX Quick Tips and running live Q&A sessions. Keep an eye on the Events tab so you don’t miss out.
And when you’re ready to dive deeper, explore the courses tab to access structured training and coaching opportunities.
👉 Your turn: Drop a quick hello below and let us know what brought you here!
0
0 comments
👋 Welcome to The Service Tone Hub!
Suggested communities
Powered by