20d • General discussion
WhatsApp Native setup route
My situation I onboarded a client recently and we were using her personal WhatsApp (didn’t realise at first). After a few days of sending review messages, her account got suspended. She’s happy to continue but doesn’t want to risk using her own number again
She plans to get a new WhatsApp Business account but needs to wait 2 weeks, and wants to start now so I’m looking at WhatsApp Native in GoHighLevel instead
What I’ve done so far:
- Bought a new phone number inside GHL
- Number is verified
- Templates are approved in whatsapp
- Using my own Meta / business details for setup (not hers)
Where I’m stuck in the WhatsApp settings, I’m not sure which option to choose:
- Connect WhatsApp Business App
- Start with a new WhatsApp phone number
In my case, the client doesn’t have a WhatsApp Business account and we’re using a brand new number, so which route is correct?
Second question since this is a new number, customers will get messages from a different number. When I tested this, I noticed the personalised nifty image doesn’t always auto-load unless the number is saved it shows a tap-to-download icon. Feels a bit spammy to me.
- Is this normal with WhatsApp Native?
- Does it affect replies/conversion or is it just me?
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WhatsApp Native setup route
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