WhatsApp Native setup route
@Melvin Zuidweg My situation I onboarded a client recently and we were using her personal WhatsApp (didn’t realise at first). After a few days of sending review messages, her account got suspended. She’s happy to continue but doesn’t want to risk using her own number again She plans to get a new WhatsApp Business account but needs to wait 2 weeks, and wants to start now so I’m looking at WhatsApp Native in GoHighLevel instead What I’ve done so far: - Bought a new phone number inside GHL - Number is verified - Templates are approved in whatsapp - Using my own Meta / business details for setup (not hers) Where I’m stuck in the WhatsApp settings, I’m not sure which option to choose: 1. Connect WhatsApp Business App 2. Start with a new WhatsApp phone number In my case, the client doesn’t have a WhatsApp Business account and we’re using a brand new number, so which route is correct? Second question since this is a new number, customers will get messages from a different number. When I tested this, I noticed the personalised nifty image doesn’t always auto-load unless the number is saved it shows a tap-to-download icon. Feels a bit spammy to me. - Is this normal with WhatsApp Native? - Does it affect replies/conversion or is it just me?