Readable Troubleshooting Notes

I created my first three-file folder system for troubleshooting technical issues in IT.

My CLAUDE.md included my position as a level one technician. My CONTEXT.md explained how exactly I want the output to be formatted so I can read it quickly. My REFERENCES.md provided Claude with the MSP tools we have and use.

When I asked Claude to troubleshoot a printer issue as an example, the response was different because it gave me brief titles with bullet points underneath so I can read them quickly and execute as fast as possible.

Before, I had to explain the exact format I wanted every time. Now Claude already has that information.

Key takeaway: I shouldn't be explaining how I want my output to look.

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Readable Troubleshooting Notes