Dec '25 • General discussion
OVO
I have received this from OVO. The chat bot says I'm in credit, is this so? I paid with Bill of Exchange. Meter readings help us keep your energy account up to date and send you accurate bills. Unfortunately, when we used your most recent meter reading to update your energy account, it’s shown that we’ve been underestimating how much energy you use. This means your bills have been incorrect since 25/11/2024, and we’ve been billing you for less energy than you’ve actually used. We’re really sorry about this. We won’t charge you for energy used more than 12 months ago You don’t have to pay any extra for the energy you used before 03/12/2024 – that’s because it’s taken more than 12 months for us to sort this billing error. We've already applied the payments you made before 03/12/2024 to help pay for the extra energy you used – but we won't ask you to make any more payments for energy you used over 12 months ago. This follows guidance set by Ofgem, the energy regulator. Here’s what this means for you: • For the incorrect bills between 25/11/2024 and 03/12/2024, we charged you £353.45 • But your energy use actually cost £371.04 • We undercharged you by £17.59 – but you don’t have to pay this money back (you’ll see this “write off” as a one-off transaction on your energy account) We’ve also recalculated your energy use for the last 12 months This means you now have a negative balance of -£970.86 as of 2025-12-03. Everything’s now up to date, so you don’t need to do anything. But if you do have any questions, please don’t hesitate to call us on 0330 303 5063. Thanks, The OVO Team Do I owe them or do they owe me?
- Checkmate The Matrix
- Based on the information provided, you do not owe OVO any money. In fact, they owe you a negative balance of -£970.86 as of December 3, 2025. This means that you have a credit on your account, and you do not need to make any additional payments for the energy used before December 3, 2024, due to the billing error.
- If you have further questions or concerns, you can contact OVO directly at the number provided.
8
51 comments
OVO
Leaderboard (30-day)
1
+227
2
+196
3
+166
4
+109
5
+100
Powered by