Tier 1 builds the foundation every great Service Advisor stands on. You’ll learn how to document correctly, understand inspections, communicate clearly, and guide customers with confidence and integrity. This tier replaces guesswork with structure and turns everyday situations into repeatable wins. Master the fundamentals here, and you’ll be prepared to grow into higher responsibility, stronger trust, and the next level of Champion University.

Tier 2 builds on the fundamentals and trains service advisors to think, communicate, and operate with confidence under pressure. This course focuses on real-world application: controlling conversations, presenting inspections with authority, managing objections, protecting the technician and the shop, and creating consistent outcomes instead of guesswork. By the end of Tier 2, advisors stop reacting and start leading—customers, workflow, and decisions.

Tier 3 (Advanced) is where top advisors become shop leaders. This course goes beyond scripts and estimates into ownership-level thinking: high-ticket, multi-system sales; advanced DVI communication; workflow control; KPI mastery; and leading technicians and advisors without a title. If Tier 2 taught you control, Tier 3 teaches leadership—so you’re trusted with big decisions, relied on in pressure moments, and positioned for the next level of your career.

This course teaches Service Advisors how to properly review, prepare, and present Digital Vehicle Inspections (DVIs) with clarity, consistency, and integrity. You’ll learn how to translate technician findings into customer understanding, maintain grading accuracy, build trust without pressure, and use DVIs as an educational tool—not a sales gimmick. This is the foundation for professional service advising and a non-negotiable skill for anyone representing the Champion standard.

Digital Vehicle Inspections are a technician’s written record of truth. This course teaches Technicians and General Service staff how to inspect, document, and present vehicle conditions accurately and consistently—so recommendations are trusted, approved, and defensible. Accuracy is not optional. This course defines the Champion standard for DVIs.

Digital Vehicle Inspections are not a technician problem or an advisor problem—they are a leadership responsibility. This course teaches Owners and Managers how to build, standardize, audit, and enforce a DVI system that protects the shop, the customer, and the team. If your DVIs are inconsistent, disputed, or ignored, this course shows you why—and how to fix it permanently.