I run sales, marketing, onboarding, and ops for multiple businesses. Here are 5 things I stopped doing that made the chaos manageable: 1. Stopped keeping SOPs scattered across random docs Every department now has its own Notion template. Sales playbooks, marketing workflows, onboarding checklists, ops procedures. All structured the same way. Anyone can find exactly what they need in under 30 seconds. 2. Stopped manually following up with leads GoHighLevel handles all lead nurturing automatically. New lead comes in, they get the right sequence based on where they came from and what they're interested in. No one falls through the cracks because a human forgot to send a text. 3. Stopped asking "let me know if something's broken" Every department has an escalation form in Asana. Problem with onboarding? Fill out the form. Marketing asset needs fixing? Form. Sales process hit a snag? Form. Each one pings the right team in Slack instantly. Issues get surfaced, not buried. 4. Stopped onboarding clients with manual checklists GHL workflows handle the entire client onboarding sequence. Welcome emails, intake forms, kickoff scheduling, resource delivery. The system runs whether I'm paying attention or not. 5. Stopped being the bottleneck for every decision Department-specific escalation paths mean problems go to the right person, not just me. I went from firefighter to reviewer. The system catches issues before they become emergencies. The shift? I stopped building a business that needed me to run and started building systems that run themselves. What's one process you wish you could take off your plate?

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