As a product designer, I’m obsessed with customer support. So much so that I set up and manage our entire support system — and monitor every request that comes into our company. That’s tens of thousands of support tickets over the years. After seeing all of that, here are a few things I recommend if you're building a support system: (1) Use a helpdesk or CRM system. If you're managing customer support from your email inbox, you're living in the caveman days. (2) Start support requests with an online form. - Forms gather the right information up front and help resolve issues faster. - They also provide redundancy since email delivery is not always reliable. - Our support form presents different fields depending on the type of request — see screenshot. (3) Build redundancy into your support email. Every request we receive is logged in three places: - A POP/IMAP mailbox - Our helpdesk/CRM system - Forwarded copies to team members If one system fails, the request still exists somewhere else. (4) Create canned responses. Most support issues repeat. Write good responses once and reuse them. (5) Use live chat internally. When multiple team members are working together, real-time communication is much faster than email. Other features you can consider include FAQs, knowledge bases, chatbots, live chat, etc., but their usefulness depends on the type of customers you serve and the support you need to provide.

We have reorganized the CLASSROOM tab in our businessXP community to make it easier to discover the amazing content that is available to all members. Free versions of several educational games and simulations are available for you to play right now — no login needed, just click to play. Click the CLASSROOM tab then click module PLAY GAMES & SIMULATIONS - Lemonade Stand Simulation Game - Entrepreneur & Small Business Simulation - WORD6 — Like Wordle but different - GoVenture World Global Business Game - Health & Wellness Gamified Ebook - Typing Game - Job Interview Simulation

Welcome to businessXP! GROUP INSTRUCTIONS ✅ Be helpful and kind. ✅ Invite your friends to join us. ✅ Share ideas and resources related to learning about BUSINESS & MONEY & GAME DESIGN. ❌ No sales pitches — Zero tolerance. ❌ No profanity. No politics. No drama. CLASSROOM TAB 💡Access free guides and resources under the Classroom tab. Unlock more as you engage with the community. 💡If you're here to learn about business, start with the free 1-HOUR ENTREPRENEUR Video Training. DISCUSSION CATEGORIES 🔵 Business & Money — Post your business and personal finance questions, ideas, and resources. Do you have questions about startups or inventing or scaling a business? Post them in this category. 🔵 Game Design — Post your game design questions, ideas, and resources. 🔵 businessXP & GoVenture Games — Post your gameplay questions, suggestions, and bug reports. 🔵 Classroom Comments — These posts are for members who review the resources under the CLASSROOM tab. YOUR REWARDS - Access free resources right now under the Classroom tab. - Earn points to unlock more rewards under the Classroom tab. - Points are earned by liking posts, comments, and replies. 1 like = 1 point for the author. Click the LEADERBOARD tab to see how you rank. EMAIL NOTIFICATIONS - You will receive email notifications when people engage with your posts or comments. - To change the email settings, click your personal graphic in the top right corner then Settings > Notifications. PHONE APP Use these links or search the app store for Skool.com - iPhone - Android ABOUT US AND THIS GROUP Click the ABOUT tab for details.

This may be one reason why so many people invest time and money to prepare to start a business, yet never actually launch one. They lack the confidence to move forward. Because when they stop learning and start doing, they run head-first into uncertainty about what to do next. One uncertainty after another becomes overwhelming. Analysis paralysis. Or the opposite — they move forward aggressively and break things along the way. Why does this happen? Because they lack business experience. But gaining this experience first in the real world requires significant time and money. The solution: play a realistic business simulation. Stop watching. Start practicing. Practice builds confidence. Confidence builds skills. Skills move you forward. PS: As a member of our businessXP community, you can click the CLASSROOM tab to access a wealth of free resources to get you started.