Voiceflow - Exiting agent step when there is repeated caller silence.

Hello all!

Has anyone found a reliable way of exiting a Voiceflow AGENT step into an END step to terminate a call when the user is silent / not responsive? The agent seems to get stuck in an ongoing loop of asking whether the user is still there without moving on to the END step.

I'm aware there's a global 3 minute timeout but I'd prefer not to to have to wait 3 mins before ending the call.

Any suggestions would be much appreciated.

Cheers!

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