Jun '25 • Support Needed 💻
Retell AI Getting Dates/ Time wrong
Hi, I am getting mixed signals from the AI agent, I say can I book for tomorrow (Tuesday) and it says tomorrow is outside of our hours? (I put the hours Monday- Friday 9am-5pm).
Later in on the conversation as the screenshot shows I say can i book on the 15th (Sunday) and it says 15th is a monday.
I am using These prompts which are relevant:
Working hours is 9am - 5pm. Monday to Friday. Do NOT book any appointments outside these hours or you will be fired.
AND
- Right now its: {{current_time_Pacific/Auckland}}.
- Please make all bookings in {{current_time_Pacific/Auckland}}.
- Resolve all user-specified time references (e.g. “tomorrow”, “next Monday”) using the current date from NZST/NZDT timezone.
- Format all time parameters exactly as:
`YYYY-MM-DDTHH:MM:SS±HH:MM`
Can someone please help what is the issue?
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Retell AI Getting Dates/ Time wrong
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