Instagram connection not showing the VF/VG Agents messages to user

Hi guys, I ran into a bit of an issue while connecting my agent to meta. I successfully did both page connections, and i got to the point where if I write to my agents profile from another profile it processes it, answers it, and i can see the whole convo between the 2 profiles on my agents conversation tab. However, while the agents response is being written and sent to the user (because I see it being sent on the agents VG convo tab), the user doesnt get this message on Instagram. Has anyone had the same problem and does anyone know the solution for this? I would greatly appreciate any help, thank you!

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