How I Tackle Shopify Abandoned Checkouts with Voice Agents

Hi all—I’ve built out a solution for a client struggling with abandoned checkouts in Shopify. Those in the Ecommerce space probably faced this too. It can be frustrating. Customers adding items to their cart, and then… poof. They’re gone.

I spent some time last week building a Shopify workflow to recover as many checkouts as possible. The best part? It costs me $0 extra since I already use Shopify and n8n. Here’s how I did it.

First, just to explain how it works. When a customer abandons their checkout, this workflow grabs all the important details—like their name, email, phone, and cart info. It then sends these info through an HTTP request. This can be integrated to automation tools like Make.com or n8n where we could trigger phone calls.

Here’s the step-by-step:

Set up a Shopify trigger. I used “Customer abandons checkout” as my starting point.
Add a condition. I only want checkouts worth more than $0. No empty carts here.
Wait 30 minutes. Allow customer a little time to maybe come back on their own.
Check if they still haven’t checked out. If they have, we stop here.
Add another condition. We only want checkouts with products still in stock and available.
Send the HTTP request. I set this up in n8n to grab all the details—like first name, email, and cart items.
From here on out I built out an automation where it makes an outbound call/generate discount/handle objections etc…

The HTTP request body in the shopify workflow looks something like this:

{

"first_name": "[[abandonment.customer.firstName]]",

"last_name": "[[abandonment.customer.lastName]]",

"email": "[[abandonment.customer.email]]",

"phone": "[[abandonment.customer.phone]]",

...so on.

}

Let me know if you’d like the entire HTTP request body. I’ll shoot you a DM.

If you’re interested in knowing more about the next steps—like building a voice agent or setting up the n8n workflow, let me know in the comments. I’d be happy to share. Hope this helps you.

0 comments