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Live Q&A w/ Barbara (Premium) is happening in 7 days
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WHO WANTS TO ASK ME QUESTIONS?! (All Members Welcome!)
If you've been lurking OR if you have a bunch of questions about merch ask me -- LIVE! Join me November 2nd. Link in the calendar. And MARK your calendar. This is open to all members. Who's joining?!
WHO WANTS TO ASK ME QUESTIONS?! (All Members Welcome!)
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Welcome. Start here and please introduce yourself!
I am so glad you're here. If you've ever spent money on branded products that went nowhere — got ignored, tossed, or quietly ended up in a drawer — this is where that stops. This community is built for business owners, brand builders, and marketers who are done treating merch like an afterthought and ready to use it as a real strategic tool. Here's what to expect: In the Classroom you'll find four core modules walking you through how to think about merch strategically — from choosing the right product to building loyalty and revenue. Each one is short, direct, and built around real decisions you'll actually make. Download the worksheets. Use them. In this community expect real conversations, honest answers, product feedback, sourcing questions, and examples of merch that works — and merch that doesn't. No fluff. Just strategy. I've spent 30 years creating over 1M products for brands from founder-led companies to Netflix and Coca-Cola. Everything I teach comes from what actually works in the real world. Now let's talk about you. Drop your answer below — one or all three: 🎯 What kind of business are you building merch for? 🎯 What's the #1 problem you've had with branded products in the past? (Too expensive? Wrong product? Nobody used it? Not sure where to start?) 🎯 What would a win look like for you in the next 90 days? Would you like a 1:1 chat with Barbara? Just send me a DM or post it in the chat when you introduce yourself, and I'll send you the link to book a personal call to help you get started with merch.
Need A Better Strategy Than Sending Another "Just Checking In" Email?
"Just checking in" keeps your name in their inbox. It doesn't give them a reason to care. If you want a better way to connect with your clients and members: 𝗝𝗢𝗜𝗡 𝗠𝗘 𝗧𝗢𝗗𝗔𝗬, 𝗟𝗜𝗩𝗘 𝟭𝟮:𝟯𝟬 𝗣𝗠 𝗖𝗦𝗧 𝗳𝗼𝗿 𝗮 𝗤&𝗔 𝘁𝗼 𝗮𝗻𝘀𝘄𝗲𝗿 𝗮𝗻𝘆 𝗺𝗲𝗿𝗰𝗵 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝘆𝗼𝘂 𝗵𝗮𝘃𝗲. Because here's the thing, most of us follow up the same way: another email, another nudge, another "hope you're well!" The problem? Nobody remembers the fourth follow-up. They remember the person who sent them something useful at exactly the right moment. Here's what I'd do instead: before you send anything, ask what would actually help this person right now. 1. A tool for their first week 2. A real thank-you after a referral 3. Something that makes their day easier I've been making products for businesses for 30+ years, and the ones people keep always have a job to do. Email isn't the problem. A follow-up with no purpose is. So: are you trying to send more messages, or build a stronger relationship? 𝗝𝗢𝗜𝗡 𝗠𝗘 𝗧𝗢𝗗𝗔𝗬, 𝗟𝗜𝗩𝗘 𝟭𝟮:𝟯𝟬 𝗣𝗠 𝗖𝗦𝗧 𝗳𝗼𝗿 𝗮 𝗤&𝗔 𝘁𝗼 𝗮𝗻𝘀𝘄𝗲𝗿 𝗮𝗻𝘆 𝗺𝗲𝗿𝗰𝗵 𝗾𝘂𝗲𝘀𝘁𝗶𝗼𝗻 𝘆𝗼𝘂 𝗵𝗮𝘃𝗲. If you can't make the live call, share one follow-up you send on repeat, and let's give it a job. The Loyalty Merch Map helps too (Classroom: Create Kickass Branded Merch, Module 4).
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Need A Better Strategy Than Sending Another "Just Checking In" Email?
Which Client Moment Deserves Attention?
If you could improve ONE customer moment this month, which would you pick? 1. Welcoming a new customer or member 2. Following up after a project 3. Thanking someone for a referral 4. Recognizing a milestone Post the number and share why. HAPPY FRIDAY!
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Which Client Moment Deserves Attention?
Where Do Referrals Come From?
When a customer recommends you, what usually prompts it? 1. I ask them to refer someone 2. They had a standout experience 3. I offer a referral incentive 4. I honestly don't know Reply with your number, and I'd love a real example if you have one.
Where Do Referrals Come From?
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