(Remote) System Administrator · BowTiedCyber Hoodies

(Remote) System Administrator

Location: Minnesota

The Role

As a Senior Systems Administrator on our Tech Excellence Team within the Technology Change Business Unit, you'll be an escalation point of contact for our clients, providing advanced technical support that keeps them running smoothly-interacting with clients via phone, email, portal, or Live chat (Teams) to resolve technology problems related to our catalog of products and services. This role is also responsible to ensure the proactive maintenance and monitoring of client infrastructure and systems is fully operational and that client service systems and solutions are configured and delivered in scope and on time.

Your Responsibilities

System and Network Administration:

Manage and maintain slashBlue client's systems through reactive and proactive measures & maintenance
Install and configure software updates on internal and slashBlue client systems
Manage and maintain slashBlue client backup solutions to restore and protect user information
Configure, manage, and support firewalls, VLANs, routing, switching, site-to-site & client VPNs
Troubleshoot connectivity, latency, and security issues on client networks
Assist in the remediation of internal and slashBlue client data and systems based on cybersecurity audit results
Assist in creation & updating of accurate system diagrams & workflow maps for supported client systems

Technology Resolution Expertise:

Assist the Help Desk team in timely closure of support tickets with superior customer service
Listen actively to understand client issues and concerns, then remove obstacles for our clients, whether they're skill-based, emotional, or technical.
Provide on & off-site support to slashBlue clients according to our Client Service Expectations, as needed
Required participation in rotating, scheduled Escalation & After Hours On-Call POC
Provide ownership, knowledge, and efforts to solve & prevent repeat client technical issues & problems
Create and maintain accurate documentation for our internal knowledge base

Managed Services Support and Improvements:

Provide other department and Help Desk staff with encouragement, feedback, and knowledge to develop their God-given talents
Implement ideas & automation to help streamline current Help Desk processes and support systems
Create and maintain knowledge-base articles to empower clients
Record events, problems, and resolutions in logs
Assist in production-readiness validation for new Service Catalog solutions from our Technology Change solutions architecture team

Requirements

Skills:

Patience: Must exhibit patience and composure especially when dealing with upset or stressed users.

Knowledge of different operating systems and technologies: the ability to understand how to resolve advanced client & infrastructure issues and when to escalate to vendors for assistance.
Hardware Knowledge: the ability to understand the function of all deployed hardware in the client’s technology stack and slashBlue’s Catalog.
Problem-solving: ability to troubleshoot and find solutions for problems as they arise.
Communication skills: excellent verbal and written communication skills. Must be able to communicate technical concepts in a non-technical manner both externally and internally.
Organization and time management skills: the ability to work effectively within a support based and time sensitive environment. The ability to self-manage your workload to ensure that tickets are maintained and managed in accordance with our SLOs.

Apply today to make it count! Comment “JOB” and I’ll send you the link to apply!

0 comments