LOOKING FOR ONSITE HELPDESK SPECIALIST IN HOUSTON!!

(On-Site) IT Helpdesk Specialist

Location: Houston, TX

Role Description

We seek an IT Help Desk Specialist to answer phone calls, create service tickets, and help company employees resolve hardware and software issues. You will work with other IT team members, other departments, and company-owned hospitals to solve issues via telephone or escalate them to the appropriate person or group. An excellent IT Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient when dealing with demanding customers. The goal is to create client value that will help preserve the company’s reputation and business.

KEY RESPONSIBILITIES:

Own & Maintain SOX ITGCs:

Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and investigative questions.
Device and user provisioning.
Determine the best solution based on the issue and customer needs.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in service tickets.
Follow-up and update customer status and information.
Pass on any customer feedback or suggestions to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Act as backup for other team members, as needed.
Other duties assigned in support of the organization.

QUALIFICATIONS:

1-2 years of professional experience within an environment of Microsoft products and suites of products. Cloud-based applications in a networked computing environment (Desktop, Active Directory, etc.)
Ability to troubleshoot and resolve various hardware components for printers, PCs, and scanners.
Ability to diagnose and resolve fundamental technical issues.
Excellent communication skills - Written and Verbal• Customer-oriented and cool-tempered.
Associates in IT, Computer Science, or relevant experience.
IT certifications such as A+, Network+, CCNA, MCSA, would be desirable.

Job Link: https://www.linkedin.com/jobs/search/?currentJobId=4316655885&distance=25.0&f_TPR=r86400&geoId=103644278&keywords=helpdesk%20entry%20level&origin=JOB_SEARCH_PAGE_JOB_FILTER

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