Odd question but never really thought of this till now...

So my client want the ai to stop in LIVE CHAT if they start engaging with the lead. What they want happening is if the lead does not respond to one of the reps questions after 5 days, then they want the assistant to re engage the conversation in SMS or email. Is this possible? If so how? Obviously, the lead needs to provide their sms info and or their email address.

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